F.A.Q.

What is the formula made of?

Lavish Jewelry Cleaner is crafted with a biodegradable and non-toxic formula, ensuring it is safe for both your jewelry and the environment. Our ingredients are carefully selected to provide effective cleaning without harsh chemicals. Our formulations have no ammonia, phosphates, or Prop 65 chemicals.

How does it work?

Our formula is designed to break down and remove dirt, grime, and oils that accumulate on jewelry. Lavish Jewelry Care products restore the original shine and brilliance of your pieces without causing any damage, ensuring they look as stunning as the day you got them.

Is it safe for every type of jewelry?

Yes, Lavish Jewelry Cleaner is safe for all types of jewelry, including delicate stones like opals and pearls. Our gentle formula ensures that your jewelry's integrity is maintained while effectively cleaning it. Lavish can even be used on heirloom and costume jewelry.

*There are a few exceptions – There are certain stones and materials that shouldn’t get wet or be cleaned and should be avoided. Among these are Ethiopian opal, amber, dyed pearls or other stones that are poorly dyed with non-permanent treatments.

What can I use it on?

You can use Lavish Jewelry Cleaner on a wide range of jewelry, including gemstones, precious metals, delicate pieces, heirlooms, and even costume jewelry. Lavish is safe and effective on sterling silver, gold, platinum, gold plated, gold filled, antiqued metals and more. It's perfect for maintaining the brilliance of diamonds, opals, pearls, and more.

How often should I use it?

For best results, use Lavish Jewelry Cleaner daily to maintain the shine and cleanliness of your jewelry. We recommend cleaning your pieces at least once a week or as needed, depending on wear and exposure to dirt and oils. While it complements professional cleanings at your local jeweler, it doesn’t replace them, so make sure to have your pieces checked occasionally!

What is the shelf life of the product?

Our formula does not have a specific expiration date. To maintain its effectiveness, ensure the bottle is sealed tightly and stored in a cool, dry place. If you're experiencing issues with the foam pump, make sure the nozzle is not clogged and the bottle is tightly sealed. If the problem persists, please contact our customer service for assistance.

Where can I purchase Lavish in store?

You can find Lavish Jewelry Cleaner in select jewelry stores and retail locations. Check our store locator on the website for the nearest location or purchase directly from our online store. Not all locations carry our full suite of products, so call ahead if you’re looking for a particular item.

Does the formula sanitize the product?

Lavish focuses on restoring the brilliance and beauty of your jewelry. Lavish is effective at removing dirt and grime and although it is not designed as a sanitizer, lab tests have shown that it is effective at disinfecting surfaces. 

What product should I choose for my jewelry?

We offer a variety of products tailored to different jewelry types and cleaning needs. Refer to our product guide on the website to choose the best cleaner for your specific jewelry pieces.

Guarantees

We stand by the quality of our products. If you're not satisfied with your purchase, simply contact our customer service for assistance with returns or exchanges.

How to sell Lavish in my store?

 To become a Lavish Jewelry Cleaner retailer, visit our wholesale page and fill out the inquiry form. Our team will get in touch with you to discuss partnership opportunities and provide all necessary details.

What is Private Label?

Private labeling allows you to offer the quality of Lavish Jewelry Cleaner products under your own brand name, logo and branding.  

How to get in touch?

For wholesale inquiries, visit our wholesale page and fill out the contact form or you can call us directly at (805)234-4365. Our team will respond promptly to discuss how we can collaborate and bring Lavish Jewelry Cleaner to your store.

Where do you ship?

We ship worldwide. You can order Lavish Jewelry Cleaner from anywhere and have it delivered to your doorstep.

When will my order ship?

Orders are typically processed and shipped within 1 business day. You'll receive a confirmation email with tracking information once your order has been shipped.

What types of shipping do you offer for US orders?

For US orders, we offer standard, expedited, and overnight shipping options. Choose the shipping method that best suits your needs at checkout.

Note: we currently only offer standard USPS shipping in US.

What types of shipping do you offer for International orders?

For international orders, we offer standard and expedited shipping options. Shipping times and costs will vary based on the destination country. You can see the shipping options when you add the item(s) to your cart.

Where can I find my tracking information?

Once your order has shipped, you will receive an email with your tracking information. You can use this information to track your package on the carrier's website. If you have any issues, please contact our customer service team for assistance. You can also track your orders in the Shopify Shop app.